All assignments undertaken by Yours Sincerely Time Solutions are treated with the strictest confidence and we confirm that no details will be passed to any third party, unless necessary by law. We absolutely guarantee our discretion and confidentiality but are happy to sign Confidentiality or Privacy Agreement supplied or dictated by your business if you require any further peace of mind. Any documentation sent to us will be returned once the assignment is complete and upon payment of outstanding invoices.

These terms apply to each assignment and must be queried before work commences:

• Prices are exclusive of expenses; these are charged at cost and include items such as postage and courier charges.

• If an assignment needs to be completed over a weekend or bank holiday, time will be charged plus 25%.

• Large projects require a 25% deposit before commencement, deducted from the final invoice.

• All work is invoiced monthly with payment terms of 14 days only.

• If invoices remain unpaid after 14 days, we reserve the right to charge interest at 2.5% per day.

• Hours not used from a monthly retainer are rolled over to the next month, for a maximum of three months only.

• Monthly retainers are to be paid in advance, by the first day of each month.

• Payment is accepted by cheque, BACS or credit card via paypal.

• If all the hours from a monthly retainer are used then additional hours will be charged at the standard hourly charge.

• Purchases made on your behalf should be paid for in advance.

We do what we can to protect your assignments. Data is backed up regularly and surge protectors are used on all computer equipment but in the rare case of lost data, we cannot be held responsible for any losses that occur for reasons outside of our immediate control.